Privacy Policy

Privacy Policy

Introduction

Welcome to https://tile-and-grout-cleaning-services-for-residential-homes.storysurge.net (hereinafter referred to as “Tile and Grout Cleaning Services for Residential Homes,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices related to the collection, usage, and disclosure of information from our website visitors, application users, and service subscribers.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online services, and products offered through these platforms. Please note that this policy does not extend to external websites or services linked from our site, which have their own privacy policies governing user data collection and usage.

Processing Activities

Our Privacy Policy governs your interactions with us when:

  • You use our applications and services as an authorized user, including accessing account settings and utilizing our cleaning scheduling tools.
  • You visit our website(s) linked to this Privacy Statement, whether through browsing or placing orders.
  • You receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and provide our services effectively. This includes:

  1. Account Information: Details associated with your user account, such as login credentials, profile preferences, and billing information.
  2. Payment Information: Credit card details, payment history, and billing addresses required for transaction processing.
  3. Financial Information: This may include bank account numbers (for direct debits or refunds) and financial records related to transactions.
  4. Purchase Information: Data about products or services bought from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data collected through our applications.
  6. Location Data: Geographic coordinates and location-based services usage information (with user consent).
  7. Feedback and Reviews: Comments, suggestions, and reviews you provide us, which help improve our services.
  8. Social Media Information: User data from social media platforms when you connect your accounts for seamless sharing or login experiences.
  9. Product Information: Details about products you interact with on our site, including product interest and browsing behavior.

We collect this data through direct user input, application interactions, and automated tracking technologies, ensuring transparency in our data collection practices. Additionally, third parties may share personal data with us, adhering to their respective privacy agreements.

Cookies

We employ cookies and similar technologies to enhance your experience on our platform:

  • Strictly Necessary: These cookies enable basic functionality, such as remembering user preferences and ensuring secure connections.
  • Preference: Used to remember settings and customize content based on user choices.
  • Analytics: Track website usage statistics, helping us understand user behavior for improved services.

Users can manage their cookie preferences through our Cookie Manager, providing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data to ensure privacy.

Security Measures

Implementing robust security measures is crucial to safeguarding your data:

  • We utilize industry-standard encryption protocols to secure data during transmission and storage.
  • Trusted third-party processors handle sensitive information on our behalf, ensuring compliance with data protection regulations.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

The privacy laws in various jurisdictions grant individuals certain rights regarding their personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: This entitles you to request corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Under specific circumstances, you can request the deletion of your personal data.
  • Restriction: You may limit our use of your data for certain purposes.
  • Portability: The ability to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Oppose the processing of your data for specific or all purposes.
  • Non-Discrimination: You have the right to take legal action if we discriminate against you for refusing certain data processing activities.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively communicated through our website, ensuring you are always informed about our data handling practices.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or general data protection questions, please contact us:

  • Email: contact@tile-and-grout-cleaning-services-for-residential-homes.storysurge.net
  • Postal Address: [Provide our physical address]